Client Experience Coordinator

Greenwise Organic Lawn Care has been Chicago and Milwaukee's go-to for organic, sustainable lawn care and landscaping since 2007. We use battery-powered equipment, natural treatment programs, and science-backed horticultural practices to create beautiful outdoor spaces that are safe for families, pets, and the environment. We are not just a lawn care company; we are a team that genuinely believes doing right by the land and the client are the same thing.

Our clients choose us because of how we operate. Your job is to make sure that experience holds up every time someone picks up the phone or sends an email.

The Client Experience Coordinator is the connective tissue between our clients and our crews. You are the first voice people hear, the person who keeps the schedule moving, and the one who makes sure nothing falls through the cracks. This is an in-person role with flexible hybrid options available after an established ramp period.

We are looking for someone who takes genuine pride in client communication, stays organized under pressure, and can pivot quickly without losing accuracy. Green industry or sustainability experience is a plus, but a sharp, service-oriented professional who learns quickly and cares about quality is exactly who we want.

Client-Facing
• Serve as the primary point of contact for inbound calls and emails from clients across our Chicago and Milwaukee service areas
• Process client intake, perform initial data entry, and schedule consultations and service visits
• Clearly explain scheduling, permitting, billing, and treatment processes in a way that builds trust and reduces friction
• Assist clients with payment processing and handle billing-related questions with professionalism
• Route inquiries about treatments or pricing accurately, taking detailed notes and following up promptly

Operations & Administrative Support
• Complete daily time entry for field crews with accuracy and timeliness
• Create and maintain property and contact records in the CRM system
• Learn permitting requirements across Chicagoland and Milwaukee to support clients and field teams
• Provide minor CRM troubleshooting support to the Sales Team; escalate issues appropriately
• Meet regularly with territory sales partners to align workflow and communication
• Execute administrative tasks and special projects as assigned by management

• 3+ years of administrative or customer service experience in a fast-paced environment
• Excellent verbal and written communication skills with a professional, warm tone
• Strong organizational skills and the ability to manage multiple priorities without losing detail
• Proficiency in Microsoft Word, Excel, and Outlook
• Experience using CRM software; Aspire or similar landscape management software is a strong plus
• Self-starter who can work independently while staying tightly connected to the team
• High level of integrity and accountability in day-to-day work

Bonus skills that will set you apart: bilingual in English and Spanish, green industry or sustainability background, experience with Aspire, or familiarity with Zendesk or similar ticketing tools.

• $56,000 - $61,000 per year based on experience
• Health, dental, and vision insurance
• 401(k) with matching
• Paid time off
• Parental leave
• On-the-job training
• Referral program

We have been doing this the right way since 2007. Organic programs, battery-powered equipment, and a team that is genuinely invested in what we stand for.

You will be a real part of how clients experience this company, serving two major metro markets with a team that values doing things right over doing things fast.

We invest in the people who invest in us. Training, flexibility, and a collaborative environment where your contributions are visible and your growth is supported.

• Must be legally authorized to work in the United States
• Upon hire, employment eligibility will be verified through our participation in the federal E-Verify Program
• Must be able to commute to Skokie, IL 60076

If you are organized, client-obsessed, and want to work for a company that actually stands for something, we would love to hear from you.

Greenwise Organic Lawn Care is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.